This Privacy Policy explains what personal information we collect, how we use and protect it, when we may disclose it, and the rights and choices available to individuals.

This Privacy Policy applies to visitors to our website, users of our online quotation and purchasing platform, customers, business contacts, and other individuals who interact with IN3DTEC through our website or services.

1. Who We Are

IN3DTEC TECHNOLOGY CO., LTD. is the entity responsible for the processing of personal information described in this Privacy Policy, except where another entity is expressly identified as a data controller.

Our website includes:

• www.in3dtec.com
• www.in3dtec.com/online-quote/

For privacy-related questions or requests, please contact us at:

Email: info@in3dtec.com

For general business inquiries, you may also contact us at:

Email: sales@in3dtec.com

If applicable under the laws of your jurisdiction, IN3DTEC may appoint a local representative or Data Protection Officer (“DPO”). Relevant contact information will be provided where required by law.

2. Information We Collect

Depending on how you interact with IN3DTEC, we may collect the following categories of information.

2.1 Information You Provide Directly

We may collect information that you voluntarily provide when you:

• Create or manage an account;
• Submit a quotation request;
• Upload CAD files, drawings, specifications, or other production documents;
• Place or manage an order;
• Contact our sales or customer service teams;
• Request technical or manufacturing support;
• Subscribe to newsletters or other marketing communications;
• Submit a contact form;
• Communicate with us by email or other channels.

This information may include:

• Name;
• Company name;
• Job title or position;
• Business email address;
• Telephone number;
• Billing and shipping information;
• Company address;
• Account information;
• Order and quotation information;
• Communications with IN3DTEC;
• Technical information and specifications relating to your manufacturing project.

2.2 Uploaded CAD Files, Drawings and Production Information

When you request a quotation or manufacturing service, you may upload CAD files, technical drawings, specifications, photographs, prototypes, and other production-related information.

These materials may contain confidential business information, intellectual property, trade secrets, product designs, and other proprietary information.

IN3DTEC uses uploaded files and production information primarily for purposes such as:

• Reviewing quotation requests;
• Preparing quotations;
• Evaluating manufacturing requirements;
• Producing requested parts or tooling;
• Communicating with customers regarding orders;
• Quality control and production management;
• Shipping and fulfilling orders;
• Providing technical or design support where applicable.

IN3DTEC does not use a customer's uploaded files for unrelated purposes.

The confidentiality of customer-uploaded files and business information is also governed by the confidentiality provisions of our Terms of Use and, where applicable, a separate Non-Disclosure Agreement (“NDA”).

2.3 Information Collected Automatically

When you visit our website or use our online platform, certain technical information may be collected automatically, such as:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate location derived from IP address;
• Pages visited;
• Referring URLs;
• Date and time of access;
• Website interaction information;
• Technical information necessary to maintain website security and functionality.

The specific information collected may depend on your browser, device, settings, and the technologies used on our website.

3. How We Use Personal Information

We may process personal information for the following purposes:

3.1 Providing Our Services

We may use information to:

• Process quotation requests;
• Provide manufacturing services;
• Process and manage orders;
• Communicate with customers;
• Provide technical support;
• Arrange production and shipment;
• Process payments where applicable;
• Respond to customer inquiries;
• Manage customer accounts.

3.2 Website and Platform Operations

We may use information to:

• Operate and maintain our website and online platform;
• Improve website functionality;
• Diagnose technical problems;
• Monitor system performance;
• Prevent fraud, abuse, and unauthorized access;
• Maintain website and platform security.

3.3 Business Communications

We may use business contact information to communicate with you about:

• Quotations;
• Orders;
• Production;
• Shipping;
• Customer service;
• Technical matters;
• Account-related information;
• Changes to our services or policies.

3.4 Marketing

Where permitted by applicable law, we may use business contact information to send information about IN3DTEC's services, products, technical content, industry information, events, or other business communications.

Where consent is required, we will obtain consent before sending applicable marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

3.5 Legal and Compliance Purposes

We may process information where necessary to:

• Comply with applicable laws and regulations;
• Respond to lawful requests from courts, regulators, or government authorities;
• Establish, exercise, or defend legal claims;
• Enforce our Terms of Use;
• Protect the rights, property, safety, and security of IN3DTEC, our customers, or other parties.

4. Legal Bases for Processing

Where the EU GDPR, UK GDPR, or another similar data protection law applies, IN3DTEC will process personal information on an appropriate legal basis.

Depending on the circumstances, these legal bases may include:

4.1 Performance of a Contract

We may process personal information where it is necessary to enter into or perform a contract with you, such as processing quotations, orders, manufacturing services, delivery, and customer support.

4.2 Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided that those interests are not overridden by applicable individual rights.

These interests may include operating and improving our website, protecting our systems, managing customer relationships, preventing fraud, and developing our business.

4.3 Consent

Where required by law, we will rely on your consent for specific processing activities, such as certain marketing communications or non-essential cookies.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4.4 Legal Obligations

We may process personal information where necessary to comply with a legal or regulatory obligation.

5. Cookies and Similar Technologies

IN3DTEC may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may be used for purposes including:

• Essential website functionality;
• Security;
• Website performance;
• Analytics;
• Remembering preferences;
• Marketing or advertising, where applicable.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before placing or using those technologies.

You may manage cookies through your browser settings and, where available, through our website's cookie preference controls.

The specific cookies and third-party technologies used on the website may change from time to time. Where required, IN3DTEC will provide appropriate information about such technologies.

6. How We Share Personal Information

IN3DTEC does not sell customer-uploaded CAD files, technical drawings, or confidential production information.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

• Manufacturing and production partners;
• Shipping and logistics providers;
• Payment service providers;
• IT and hosting service providers;
• Website analytics and technology providers;
• Customer relationship management and communication providers;
• Professional advisers;
• Legal, regulatory, governmental, or law enforcement authorities where required or permitted by law.

Where third-party service providers process personal information on our behalf, we expect them to process the information only for authorized purposes and to apply appropriate confidentiality and security measures.

7. International Data Transfers

IN3DTEC may operate internationally and may process or store personal information in countries other than the country in which you are located.

Where personal information is transferred internationally and applicable data protection law requires safeguards, IN3DTEC will implement appropriate mechanisms required by applicable law.

Depending on the applicable jurisdiction, such safeguards may include:

• An adequacy decision;
• Standard Contractual Clauses;
• Other legally recognized transfer mechanisms;
• Appropriate contractual, technical, or organizational safeguards.

Where required by applicable law, you may contact us to obtain additional information about applicable international transfer safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services and managing customer relationships;
• Completing transactions and fulfilling contractual obligations;
• Maintaining business and financial records;
• Complying with legal and regulatory obligations;
• Resolving disputes;
• Establishing or defending legal claims;
• Maintaining security and preventing fraud.

The actual retention period depends on the type of information, the purpose for which it was collected, our business requirements, and applicable legal obligations.

Where a specific retention period is not prescribed, we determine the retention period based on these criteria.

9. Security of Personal Information

IN3DTEC takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and the risks involved, these measures may include:

• Access controls;
• Authentication mechanisms;
• Data transmission security;
• Confidentiality obligations;
• System monitoring;
• Security and backup procedures;
• Restrictions on access to customer information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should therefore avoid submitting unnecessary personal information through unsecured communication channels.

10. Confidentiality of Customer Information and Uploaded Files

Confidentiality is particularly important to IN3DTEC's manufacturing services.

IN3DTEC and its users are expected to maintain the confidentiality of confidential business information, trade secrets, sensitive data, technical information, and other confidential matters obtained through use of the platform.

This confidentiality obligation continues after termination of the relevant service or business relationship, subject to applicable law and the relevant contractual arrangements.

Confidential information generally does not include information that:

• Was already lawfully known to the receiving party;
• Becomes publicly available without breach of a confidentiality obligation;
• Is lawfully obtained from a third party without violating a confidentiality obligation;
• Must be disclosed pursuant to applicable law, court order, or governmental authority.

Where legally permitted and reasonably practicable, IN3DTEC will seek to provide advance notice of legally required disclosure and an opportunity to object.

Customers who require additional contractual protection may request or enter into a separate NDA with IN3DTEC.

11. Intellectual Property and Customer-Provided Content

You remain responsible for ensuring that the personal information, CAD files, drawings, specifications, designs, and other materials you provide to IN3DTEC may lawfully be submitted and used for the requested manufacturing or business purposes.

You should not upload information that you do not have the legal right to provide.

IN3DTEC does not claim ownership of customer intellectual property merely because it is uploaded to our website or platform.

Any intellectual property rights relating to customer-provided designs and materials remain subject to the applicable contractual arrangements between the customer and IN3DTEC.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to know whether we process your personal information;
• The right to access personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal information, subject to applicable exceptions;
• The right to restrict certain processing;
• The right to object to certain processing;
• The right to data portability, where applicable;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of certain marketing communications;
• The right to lodge a complaint with an applicable data protection authority.

These rights are not absolute and may be subject to applicable legal limitations and exceptions.

13. European Economic Area and United Kingdom Residents

If you are located in the European Economic Area (“EEA”) or the United Kingdom, you may have rights under applicable GDPR or UK GDPR requirements, including rights of access, rectification, erasure, restriction, objection, and data portability, where applicable.

You may also have the right to object to processing based on legitimate interests and to withdraw consent where consent is the applicable legal basis.

Where applicable, you may lodge a complaint with the data protection supervisory authority in the country where you live, work, or believe an infringement has occurred.

14. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights.

Depending on the circumstances, these may include:

• The right to know about personal information collected, used, disclosed, or otherwise processed;
• The right to request deletion of personal information, subject to legal exceptions;
• The right to request correction of inaccurate personal information;
• The right to opt out of the sale or sharing of personal information where applicable;
• The right to limit certain uses or disclosures of sensitive personal information where applicable;
• The right to receive equal treatment for exercising applicable privacy rights.

IN3DTEC does not sell customer-uploaded CAD files, technical drawings, or confidential production information.

Where applicable law requires a specific opt-out mechanism, IN3DTEC will provide the required mechanism.

15. How to Exercise Your Privacy Rights

To exercise a privacy right or submit a privacy-related request, please contact:

Email: info@in3dtec.com

Please include sufficient information for us to understand and respond to your request.

For certain requests, we may need to verify your identity before providing personal information or completing the request. We will use verification information only for the purpose of processing and securing the request, subject to applicable law.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require evidence of authorization.

We will respond to valid privacy requests within the time period required by applicable law.

16. Children's Privacy

Our website and services are intended primarily for businesses and individuals who are legally capable of entering into commercial agreements.

IN3DTEC does not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

IN3DTEC is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Our data processing activities;
• Applicable laws and regulations;
• Technology;
• Business practices.

When we make material changes, we may update the “Last Updated” date and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact us:

IN3DTEC TECHNOLOGY CO., LTD.

Privacy Inquiries: info@in3dtec.com

General Business Inquiries: sales@in3dtec.com

We welcome questions and suggestions regarding our privacy practices.